Locate the wrsa.exe application and run wrsa.exe -uninstall - This is well documented in many locations in our support and KB areas. Boot into safemode, launch CMD (runas admin) session accounts do not pass admin privs to CMD, so runas is best. Have your client reengage with the previous service provider to invoke administrative commands in the console that will tell the agent to uninstall itself with console privileges.However, there is a system kernel driver that launches during boot. This is actually a method bad actors attempt to shut down protection by booting into self-protection mode, changing application names and then boot back to normal sessions. The agent is tied to a managed console that someone else manages, hence that message and inability to arbitrarily uninstall the agent while it’s launched and part of the system kernel, which is why renaming application does nothing. Facebook was most often impersonated company in phishing attacks. 55.6 of consumer PCs were infected more than once, and 19.9 infected more than 5 times. Customer The agent is in self-protection mode to keep malicious actors from shutting down protection. Some key findings include: The Middle East, Asia, and South America were the regions with the highest percentage of infections.Webroot® Legacy Products (2011 and Prior) 33.Webroot® SecureAnywhere™ - Antivirus for PC Gamers 553.Webroot® Security Awareness Training 53.Webroot® Business Endpoint Protection 1130.
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